Chrysler Service Contract Coverage
What is covered by my Chrysler Service Contract?
Chrysler Service Contracts offer a variety of plan coverage options and time and mileage options up to 7-years/100,000-miles for New Vehicles. Pre-Owned vehicle coverage can be extended for vehicles with up to 125,000 miles on 1995 and newer models.
Chrysler Service Contracts New Vehicle Plans
Chrysler Service Contracts offers plans that complement your vehicles warranties:
7/100 Powertrain Limited Warranty
(Available on vehicles with a warranty start date November 1, 2001 to July 8, 2002.)
These plans are available to you if your vehicle is within 48-months and 48,000-miles from the original warranty start date of your vehicle (the date that you or the vehicle's original owner actually took delivery of the new vehicle).
For additional information on CSC New Vehicle plans, just click on the Warranty information above that applies to your vehicle.
Chrysler Service Contracts Pre-Owned Vehicle PlansThe above plans are available for 1995 and newer Chrysler, Dodge and Jeep®, as well as Ford, GM and import vehicles and must be purchased at the time of sale or within the Chrysler Service Contract 3-month/3,000-mile Powertrain or Added Limited Warranty period.
For additional information on any of these just click on Pre-Owned Vehicle Plans.
Your Personalized Chrysler Service Contract Plan Provisions
Each one of the above plans offers different types of coverage. To find out exactly what your Chrysler Service Contract provides, refer to your personalized Plan Provisions which were sent to you shortly after you purchased the plan. Your Personalized Plan Provisions also should be available on the My Plan page on this website.
If you did not receive your personalized Plan Provisions within a few weeks of purchasing your plan or you are unable to find your Plan Provisions on the My Plan page of this website, contact your dealer to ensure that your Chrysler Service Contract application has been submitted. If your application has been submitted and you are not able to find your personalized Plan Provisions on the My Plan page, please contact us directly at 1-800-521-9922 and we will have a copy of your personalized Plan Provisions sent to you.
When does my coverage begin and end?
For New Vehicle Plans
On all New Vehicle Chrysler Service Contracts, your coverage starts at the original warranty start date of the vehicle and at zero miles (the date that the new vehicle was delivered to you or the original owner of the vehicle), not upon expiration of the New Vehicle Limited Warranty.
Expiration of your New Vehicle Chrysler Service Contract is based on a time and mileage factor. Actual expiration of the plan will take place when you reach either the time or mileage limit specified in your Plan Provisions.
For example, your vehicle's warranty start date is July 1, 2004 and you currently have 5,000 miles on your vehicle. You purchase a 5-year/60,000-mile Maximum Care plan on November 1, 2004. Your plan would be in effect starting on July 1, 2004 and will expire on July 1, 2009 or when your vehicle has a total of 60,000 miles, whichever occurs first.
For Pre-Owned Vehicles
Pre-Owned Vehicle Chrysler Service Contracts start and expiration dates are based solely on the purchase date and duration of the particular plan term you purchase.
For example, if your Pre-Owned Vehicle is four years old with 48,000 miles on it and you purchase a CSC Pre-Owned Plan with coverage for two years and 30,000 miles, you coverage would extend until your vehicle is six years old or it reaches 78,000 miles.
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Chrysler Service Contracts Eligibility
When can I purchase a New or Pre-Owned Chrysler Service Contract?
For New Vehicle Plans
All Chrysler Service Contracts New Vehicle plans that provide mechanical coverage can be purchased within 48-months and 48,000-miles from the original warranty start date (the date that you or the vehicle's original owner actually took delivery of the new vehicle). If you buy a New Vehicle Chrysler Service Contract after one, two or three years of vehicle purchase, a surcharge may be applied to the total cost. Check with your Chrysler Service Contracts Chrysler, Dodge or Jeep dealer for complete details about your eligibility and surcharges, if any, that apply. However, Convenience & Maintenance Plans for new vehicles need to be purchased at the time you buy the new vehicle.
For Pre-Owned Vehicles
All Pre-Owned Chrysler Service Contracts Pre-Owned plans can be purchased through a Chrysler, Dodge or Jeep dealer at the time you buy your Pre-Owned Vehicle or within the Chrysler Service Contract 3-month/3,000-mile Powertrain or Added Limited Warranty period.
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Changing Your Contract
Can I upgrade coverage on my Chrysler Service Contract?
For New Vehicles Only
Yes, Chrysler Service Contracts offers our customers and our dealers the flexibility to make contract changes on New Vehicle Service Contracts any time during the first 48-months and 48,000-miles from the original warranty start date of the vehicle (the date that the new vehicle was delivered to you or the original owner of the vehicle).
When you upgrade your coverage, you extend the time or mileage or improve the coverage on the original Chrysler Service Contract you purchased. You may also request a change in your deductible amount.
For example: If you purchase a 5-year/60,000-mile Added Care Plus plan, and after two years of driving your vehicle, you have accumulated 35,000 miles since you purchased it, then you have the option of returning to your selling dealer to request an extension or change in your contract coverage. The dealer will charge you for the Upgrade Plan and submit the request to Chrysler Service Contracts. After your request is processed, you will receive your new Service Contract Plan Provisions within a few weeks.
For Pre-Owned Vehicles
Yes, Chrysler Service Contracts offers our customers and our dealers the flexibility to make contract changes on Pre-Owned Vehicle Service Contracts any time within 90 days of the date that you purchased your Pre-Owned Vehicle Plan. As with New Vehicle Plans, when you upgrade your Pre-Owned plan coverage, you extend or improve the original coverage on the service contract you purchased.
For example: If you purchased a 1-year/15,000-mile Pre-Owned Added Care plan and decided you want to keep your Pre-Owned vehicle for a longer period of time, you have the option of returning to your selling dealer (within 90 days of purchase) to request an extension or change in your contract coverage. The dealer will submit the request to Chrysler Service Contracts. After your request is processed, you will receive your new Service Contract Plan Provisions within a few weeks.
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Transferring Your Chrysler Service Contract
How do I transfer my Chrysler Service Contract?
One of the many benefits of selecting a Chrysler Service Contract is that you can transfer plan coverage to a new owner if you decide to sell your vehicle - which could add substantially to the value of your vehicle.
If you sell your vehicle, you can transfer your Chrysler Service Contract coverage to the new owner, as long as the plan has not been cancelled. Your plan coverage may be transferred only once, to the first subsequent purchaser of the vehicle. The plan needs to be transferred at the time of the vehicle sale or within 60 days of the sale.
To make the whole process easier and faster we recommend that you take your Plan Provisions and the completed transfer form to your Chrysler, Dodge or Jeep dealer
and they will assist you with the transfer.
If you are unable to see your dealer to transfer, you may also complete and sign the transfer portion of your Plan Provision, or print a transfer form from the My Plan page on this website. Transfer requests need to be signed by the owner to whom the Plan Provisions were originally issued, and they need to be received by Chrysler Service Contracts within 60 days after vehicle sale. (A transfer fee of $50 exists in most states - please refer to your Plan Provisions for the applicable transfer fee in your state.)
You may send your completed transfer form with the transfer fee to:
Chrysler Service Contracts
Transfer Department
P.O. Box 2700
Troy, Michigan 48007-2700
If you have elected to finance your Chrysler Service Contract, the contract needs to be paid in full before you can transfer your plan coverage.
A factory warranty transfer fee may also apply. To transfer the Powertrain Warranty, you must have an authorized Chrysler, Dodge or Jeep dealer process a "Transfer of Coverage Application" for you. The cost for this service $150. You pay this fee directly to the dealer. You must apply for a coverage transfer within 30 days from the date you buy the vehicle.
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Changing Your Address
How do I change the address on my Service Contract?
If you have moved, your name has changed, or there was an error on your Plan Provisions, please send your change request, along with supporting documentation, to:
Chrysler Service Contracts
Administrative Services Department
P.O. Box 2700
Troy, Michigan 48007-2700
We'll make the necessary changes for you and send you new Plan Provisions. Please allow 30 business days for changes to be processed.
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Canceling your Chrysler Service Contract
How do I cancel my Chrysler Service Contract?
We understand that customers may need to cancel their Chrysler Service Contract for various reasons, such as an accident in which the vehicle is totaled, or because you wish to sell the vehicle without transferring coverage to the new owner.
If you are the original purchaser of the plan, you may cancel your plan as long as you haven't authorized the transfer of coverage to a new owner. To cancel the plan, take your completed cancellation request to any Chrysler, Dodge or Jeep dealership. The dealership will process your cancellation request for you. If you purchased your Service Contract directly from Chrysler Service Contracts, simply mail your completed cancellation request, along with your Plan Provisions and your current vehicle mileage, to:
Chrysler Service Contracts
Cancellation Department
P.O. Box 2700
Troy, Michigan 48007-2700
For Service Contracts Financed with the Vehicle
If your Chrysler Service Contract was financed with your vehicle, your rights are automatically transferred to your finance company, unless your finance agreement has been satisfied. All refunds issued on financed Chrysler Service Contracts will be issued as two party checks payable to the vehicle owner and finance institution, unless your loan has been paid off.
For Service Contracts Not Financed with the Vehicle
If the Chrysler Service Contract was not financed with the vehicle, any refund due to you will be paid to you by check from Chrysler LLC. Your refund check may be mailed to your home of record, or in certain cases, the dealer.
Cancellation Refunds
Cancellation refunds will be based on the date that Chrysler Service Contracts receives your written cancellation request, or the dealership's, depending on who submits the cancellation request.
Cancellations within 60 Days without Claims
For a cancellation request received within the first 60 days of the original purchase date of the plan, you will be refunded the full amount you paid for the plan, providing no claims have been made.
Cancellations after 60 Days or with Claims
If claims already have been paid, or for requests received after 60 days, your refund will be based on the full amount you paid for the plan, less a pro-rated adjustment for the time or mileage used, whichever is greater, less a cancellation fee. (If you purchased the Plan one year from the vehicle's warranty start date or more, a non-refundable fee may apply). Please refer to your Plan Provisions, or contact your dealer for more information.
Special Situations
Chrysler Service Contracts reserve the right to cancel the plan after issuance if:
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Servicing Your Vehicle
How do I get my vehicle serviced under my Chrysler Service Contract?
Vehicle service will be provided by the dealer that sold you the Plan. Service will be performed at that dealership, using new or authorized remanufactured MOPAR parts. If you cannot return to your selling dealer for some reason, you may request service at any authorized Chrysler, Dodge or Jeep dealer within the United States, Canada and Mexico.
Where should I take my vehicle for service?
When your vehicle requires service take it to your selling dealer. When that is not possible, you should contact the Chrysler, Dodge or Jeep dealership most convenient to you. You can use the Find A Dealer feature on this website to locate the Chrysler, Dodge or Jeep dealer closest to your current location.
If you are driving a vehicle that is not manufactured by Chrysler LLC, you should contact the dealer responsible for sales and service of that particular brand. Also, remember that it is your responsibility either to contact our office or to make sure that the competitive dealer representative contacts our office in order to obtain authorization prior to any repairs being started. You may contact us by calling 1-800-521-9922.
Do I have to pay a deductible for repairs covered under my Chrysler Service Contract?
Yes, if the contract you purchased requires a deductible for covered repairs. However, you pay only the plan deductible for covered repairs performed during each repair visit. You may also be responsible for state or local taxes in addition to the deductible amount.
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Your Responsibility
What is my responsibility under the terms of my Chrysler Service Contract?
Your responsibility is to operate, care for and maintain your vehicle properly, just as if your vehicle is operating under warranty. You may wish to check the Owner's Manual supplied by your vehicle's Manufacturer for more detailed information.
To help us solve any potential problems down the road, be sure to keep all receipts you accumulate that have to do with the operation, care and maintenance of your vehicle. This should help clear up any potential confusion as to whether the maintenance services were performed as specified in your Owner's Manual.
Interest-Free Payment Plan
What should I do if I haven't received my invoice?
If you haven't received your Chrysler Service Contract Interest-Free Payment Plan invoice, please contact one of our Customer Service Representatives at 1-800-595-6286.
Where do I send my payment?
Please send your payments to:
CSC
P.O. Box 77000
Dept. 77829
Detroit, MI 48277-6829
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Other Frequently Asked Questions
How can I get a rental vehicle?
Rental vehicles should be obtained from an Authorized Dealer or a Licensed Rental Agency. Rental coverage is subject to state and local laws, and the policies imposed by the rental agency. Chrysler Service Contracts is not responsible for any refusal by a rental agency to rent a vehicle to you.
How do I pay off my Chrysler Service Contract?
To pay off your Service Contract account, send your invoice along with payment in full to:
CSC
P.O. Box 77000
Dept. 77829
Detroit, MI 48277-6829
What is the difference between my vehicle warranty and my Service Contract?
Your vehicle warranty provides comprehensive product coverage to you - and your vehicle - from the vehicle manufacturer. It protects you against product defects for a specified period of time and/or mileage.
Your Chrysler Service Contract provides additional protection that you purchased. It provides you with specific component coverage that goes above and beyond the Manufacturer's warranty period, and extends your protection for the specific time and mileage duration you selected.
It's important to remember that your Chrysler, Dodge or Jeep dealer offers a variety of Chrysler Service Contract coverage options and terms, so you can choose the one that best meets your needs.
It's also important to read your Personalized Plan Provisions carefully to make sure you understand the coverage terms you have purchased. If you have any questions regarding the type of Service Contract coverage you purchased, please contact your selling dealer for more information or clarification.
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Contact Information
If you need additional help or assistance with your Chrysler Service Contract, please feel free to contact us toll-free Monday through Friday from 8:00 a.m. to 5:00 p.m.
1-800-521-9922 (in the U.S.)
1-800-465-2001 (in Canada)
For 24-Hour Towing and Roadside Assistance Service, please call:
1-800-521-2779
For questions regarding your Chrysler LLC Vehicle Warranty, please call:
1-800-992-1997
For questions regarding Recall Information about your Chrysler LLC vehicle, please call:
1-800-853-1403
For information on purchasing additional protection for your vehicle, please call:
1-800-442-2666
If you would like to write us, our address is:
Chrysler Service Contracts
P.O. Box 2700
Troy, MI 48007-2700
